I. INQUIRIES + WORK — To inquire, please visit the graphics page, and for big projects (web design, packages, etc.) email me. Customers that reach out via social media or any other way, will be directed to the correct place. Only after payment is received am I retained to [ENTER WORK DESCRIPTION HERE]. The client receives 1-3 free revision rounds per service*. Additional revisions will require a fee.
Please note, my main source of communication is email. If there are any questions, comments, or concerns, email is best. My customer service hours are Monday-Friday, 11am-5pm CST. I am closed on the weekends, holidays, and my birthday, January 14th. You may receive emails from me outside of these hours; however, those are the only times to reach me directly.
*Projects with multiple services get revisions per service.
II. PAYMENTS — All projects and services require payment upfront. Depending on your needs, a half or full payment will be required. Quotes are sent via email, invoice, or on the service page itself. Clients that put down partial payments will not receive any work, deliverables, or files until their balance is paid off.
Payments are made via this website, invoices, Zelle, and Paypal.
ALL PAYMENTS MADE TO ARMANI JA’NET/ARMNIWORKS ARE FINAL. There are absolutely no refunds due to the nature of my services.
If you need more time or are unable to make your payment, please let me know immediately to avoid any interruptions in your project.
III. DESIGN PROCESS + TURNAROUND — Within 24-48 hours of your payment, you’ll receive a confirmation email with your next steps. You will be required to be hands-on in the beginning. This can include but is not limited to filling out a questionnaire, creating a Pinterest board, uploading files, etc.
Web design and multi-service projects will be sent an invite to Asana where you can keep track of your project, upload content, and communicate with me.
Once I receive the information I need to complete your project, you’ll receive a completion date or estimated turnaround time. Keep in mind, I’m a one-man-band and life happens, these dates aren’t guaranteed; however, I will do my best to let you know of any delays ahead of time.
You’ll receive your first draft(s) via Asana or your email. From there, we’ll get into your revisions. If you are given concepts to choose from, only 1 concept is included in your service unless stated otherwise. If you’d like more than one concept, an additional fee will be added to your balance. Revisions can take up to 72 hours to be completed depending on complexity and my schedule.
After you finalize or “ok” your design(s), your balance will now be due. You can use your initial payment method or any other of the accepted methods listed above. Your deliverables will be sent via Asana, email, or WeTransfer. You must download and save the files to your personal computer for unlimited access. My files are purged every 30-90 days. I will not have your logo design a year from now.