TERMS OF SERVICE
Please read the following terms before submitting your inquiry and/or payment to ARMNI MEDIA, LLC.
Check back from time to time as these policies may change without notice.
I. WORK + INQUIRIES – All projects are custom. Inquiries must be submitted through my website or via email. If a client reaches out via social media, they will be forwarded to the correct inbox. Only after payment has been received is Armani Ja’net (ARMNI MEDIA, LLC) retained to design [ENTER A DESCRIPTION OF THE WORK HERE]. The client receives a 1-3 revision limit depending on the selected service(s). Additional revisions are available for a fee.
Graphic Design services must be checked out via this page. By going through the checkout process, you automatically agree to these terms.
Please note that my main source of communication is email. If there are any questions, comments, or concerns, email is best. All emails receive a response within 24 business hours or the following business day. If you just so happen to receive an email outside of my business hours, I reserve the right to respond during business hours only.
BUSINESS HOURS: Monday – Friday, 3pm-8pm — CLOSED on weekends, holidays, and my birthday, January 14th.
II. PAYMENT – All projects require, either, a 50% partial payment or full payment to get started. Payment requirements and quotes are sent via invoice and/or listed on individual service pages. For services that allow partial payments, your remaining balance(s) is due before any files or deliverables are released. A $40 late fee will be applied if your invoice/remaining balance is not paid within 2 days of said due date. Payments are made via an invoice, Zelle, Apple Pay, or on my website. Work is to be delivered only after your balance is paid off. If you are unable to make a payment, let me know ahead of time. Communication is key.
If work is purchased, and the client does not complete their portion of the project -if needed- within 7 business days of payment, their project will be suspended and a $75 restart fee will be applied.
If the client has received a preview and/or work is purchased and they become unresponsive to my emails, their project will be suspended. Suspended project’s initial payment(s) are non-refundable and if I decide to resume/reopen the project, full re-payment will be required.
Logo files are sent over in .ai, .psd,pdf, png, and jpg formats. Print files are sent over in .ai, pdf, .tiff and png format.
ALL PAYMENTS MADE TO ARMANI JA’NET/ARMNI MEDIA, LLC ARE FINAL. Due to the nature of my services, and projects beginning only after payment, there are absolutely no refunds. All projects are custom –you’re paying for the designer’s talent and time spent on your custom project.
III. DESIGN PROCESS + TURNAROUND – All projects require payment to get started. Submitting an inquiry does not mean you have retained my services, you must make a payment. If you submit your inquiry and/or payment on a weekend, you’ll receive a response the following business day.
Once I receive all the content I’ll need to perform the service(s), you’ll receive an Expected Completion Date. ECDs are not guaranteed, I’m human and the only person on this “team.” There are times when I may be backed up causing a delay. I will try to let you know ahead of time. If you are on a tight deadline, please let me know prior to me getting started on your project. I will not accommodate any last-minute deadlines nor will you receive a refund.
On your ECD, you’ll receive a preview/draft in your email inbox. From there, you may be asked if you have any edits. Depending on the service(s), 1-3 revision rounds are included. A single revision round consists of the client listing ALL their edits in one email (thread). Revisions can take 36-72 hours to be completed, depending on the complexity of the edits.
Once your design(s) is finalized and your balance is paid off, your deliverables will be sent via email, Dropbox, Google Drive, or WeTransfer. Files are usually sent in a zipped folder. You must download and save your files to your computer. My files are purged every 30 days. If you are unable to open the zipped folder, you are not entitled to a refund.