FREQUENTLY ASKED QUESTIONS

FAQs

Below is a list every question I could think of that has been asked by a previous or potential client within the past few years.

How do I submit an inquiry?

As of July 2020, I will be limiting the number of clients I take in for the remainder of the summer season.

To inquire about my services and for a quote, shoot me an email. Don’t forget to include these details:

  • Brand Name & Industry
  • Service(s) Needed
  • Budget
  • Desired Start Date & Deadline (if applicable)

Can I get a refund?

All payments made to ARMNI MEDIA, LLC are final and contractually binding. There are absolutely no refunds.

What happens if I do not like the work you've done?

To avoid this, I provide 2-3 revision rounds, per service, to allow for client edits. I’ll do my best to make sure things are beyond your liking; however, if I start to feel like you’ll never be satisfied, I reserve the right to cancel your project and no refund will be applied.

I've reached out and have yet to receive a response, what's going on?

I try my best to respond to all emails within 24 hours. However, if you’ve reached out outside of my business hours (Monday – Friday, 3 pm-8 pm), you’ll receive a response the following business day.

Emails are responded to in the order of importance and time of delivery.

Keep in mind, I’m closed on the weekends, holidays, and my birthday, January 14th.

I only need a logo, can I retain your services?

Yes, you’ll need to send me an email. If you submit an inquiry over the weekend, you’ll receive a response the following business day.

Can I make changes to my order once it's placed?

You’re welcome to make changes to your order; however, you will not receive a refund of any kind.

If your changes are drastic and/or completely changes the trajectory of your project, an additional fee may apply.

What is website hosting and why isn't it included?

In the simpliest way, hosting is what makes your website visible on the internet. Each and every website online has a host. Another way to think about hosting is like this: the host provider is the landlord, your domain name is your site’s address, and your website’s content lives on a server that is owned by the host provider.

Hosting is priced separately, outside of all web design quotes provided, unless stated otherwise.

Will I be able to make my own changes to my website?

Yes, admin access is provided. You’ll be able to make changes, add inventory, etc. once your site is finalized/live.

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